Revenue Cycle Instructional Designer

Job Description

Networks Connect is conducting a search on behalf of our client, a prominent healthcare system in Silver Spring, MD. The Revenue Cycle Instructional Designer plays a crucial role in designing, streamlining, implementing, and evaluating training courses and programs for Revenue Cycle Applications. This position ensures that efficient and effective learning solutions are provided to support key business initiatives. The role involves identifying and assessing learning goals, managing content for internal learning programs, monitoring progress towards these goals, and evaluating the learning process, including demonstrating return on investment (ROI).

 

Qualifications:

Minimum Education: Bachelor’s Degree (Required)

 

Work Experience:

• 5 years of related and progressive experience, including 3 years in developing, planning, and facilitating training programs and materials, performance improvement, and program management (preferably in healthcare, information technology, and/or education).
• 3 years of experience in Revenue Cycle functions related to training (Required).

 

Required Skills/Knowledge:

• Proven experience in developing and conducting employee training programs, particularly for scheduling and registration systems.
• Ability to quickly learn complex technologies and concepts.
• Proficiency in Microsoft Publisher and Microsoft Office Suite.
• Strong analytical, oral, and written communication skills.

 

Required Licenses and Certifications:

• Certification from the Association of Talent Development (ATD) or Development Dimensions International (DDI) (Required).

 

Learning Consultative Service: 

• Provide a broad range of learning consultative services for system implementation, skill building, and competency development to support Revenue Cycle organizational goals and initiatives.
• Coach and mentor management on staff performance and improvement.
• Develop strategic and tactical learning solutions for learning technology systems, including LMS and other cloud-based technologies.
• Offer technical support and training on the Revenue Cycle Learning Management System (LMS) and other instructional technologies.
• Stay informed on industry trends in learning and development and integrate best practices.

 

Training Development:

• Design, develop, and coordinate training sessions and programs for new hires and system implementations.
• Prepare, assemble, and revise course materials as needed to meet customer requirements.
• Gain a solid understanding of the business environment, practices, processes, and strategies.
• Create interactive instructional multimedia content, including storyboards and scripts, at various interactivity levels.
• Develop assessments, quizzes, and simulations to measure learner performance and provide continuous improvement feedback.
• Design advanced learning aids such as infographics, videos, and e-learning tutorials.

 

Training Implementation:

• Conduct training, development, competency testing, and general clinic orientation sessions.
• Assist in evaluating the effectiveness of training programs.
• Develop presentation materials, lead meetings, and facilitate workgroups.

 

Training Logistics: 

• Maintain training documentation, including registration and completion records.
• Manage the master training calendar and ensure the availability of equipment, space, and materials.
• Handle registration and logistics for training sessions.
• Prepare course advertising materials and coordinate schedules with external and internal training resources.
• Communicate training session setups and ensure necessary materials and supplies are available.

 

Quality Measures/Technology Systems Support:

• Follow-up with staff post-training to ensure comprehension.
• Work with the management team to provide additional support, including coaching and in-services.
• Collaborate with the training team to integrate findings into future training materials.
• Support the development of quality management measures and drive process improvements across Revenue Cycle Operations.
• Conduct regular quality audits and analyze data for performance improvement.
• Facilitate and coordinate training and process improvement initiatives based on quality audit results.
• Provide analysis of quality metrics and updates on the Revenue Cycle dashboard.
• Identify and facilitate lean initiatives for areas not meeting performance metrics.
• Evaluate Revenue Cycle systems to optimize new and existing technology solutions for operational and financial needs.
• Lead efforts in system upgrades and testing events.
• Analyze workflow and software functionality, identifying data integrity issues for process improvement and redesigning standard operating procedures.

 

Training/Quality Program Improvement:

• Compile training and development data and recommend program/course modifications to meet training objectives.
• Coordinate data collection to develop, collect, analyze, report, and measure multiple quality improvement initiatives.
• Determine course design efficiency and transition courses to online formats as necessary.

 

Project Management and Communication:

• Develop learning project plans and timelines; participate in ongoing project planning activities, including schedule development, resource allocation, issue prioritization, risk planning, communication planning, and learning plan implementation.
• Ensure all projects are delivered on time, within scope, and budget.
• Assist in defining project scope and learning objectives.
• Develop detailed project plans to monitor and track progress.
• Manage changes to the project scope, schedule, and costs using appropriate verification techniques.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Serve as the liaison among various stakeholders (clinical & non-clinical departments, IT services, vendors, etc.).
• Develop communication plans for each initiative and facilitate team discussions, providing detailed feedback and follow-through.
• Keep accountable executives informed of progress, barriers, etc.; report and escalate to management as needed.

Coaching:

• Provide subject matter expert advice and coaching to the learning team.
• Actively monitor workflow performance, including internal and external audits, to provide feedback to the learning team.

Earnings

$85,000 - $105,000 hourly

Category

Revenue Cycle