Patient Financial Advocate
Job Description
Networks Connect is conducting a search for a Patient Financial Advocate that will work remotely. With our unique approach to patient-focused service and commitment to high-quality care, we are redefining the urgent care experience.
Our mission is to set the new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve.
Job description
Schedule will be either Tuesday-Saturdays or Wednesday-Sundays (hours on weekdays 12:00 pm – 8:00 pm and weekend days 9:00 am – 5:00 pm).
The Patient Financial Advocate is responsible for proactively contacting patients that have been seen in clinics to resolve a patient owed outstanding balances prior to sending accounts to an external collection agency. This role requires excellent communication and negotiation skills, attention to detail, and ability to work in a fast-paced environment.
Duties and Responsibilities Patient Financial Services (PFS)
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Contact patients via phone, email, text, and mail to resolve patient owed outstanding balances.
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Utilize EMR system to review and update patient information. Maintain accurate records of patient interactions.
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Understanding of insurance contractual agreements & communicating to patients their responsibility
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Research and resolve billing discrepancies and patient inquiries.
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Identify and escalate complex accounts to supervisor/manager.
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Negotiate payment arrangements and settlements with guarantor/patient.
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Process payments and update patient records.
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Interfacing with clinic staff on patient billing issues
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Meet or exceed productivity and quality standards.
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Support all other functions of the Revenue Cycle Team
Minimum Qualifications
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1+ years of experience in patient billing, patient calls, and collections
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1+ years of experience in understanding the policies of insurance companies and how they impact the patient
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Motivated, dependable, and flexible with the ability to handle periods of stress and pressure
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High School diploma or equivalent
Required Skills
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Attention to detail, critical thinking, and problem-solving skills
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Strong written and verbal communication
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Knowledge of company policies
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Time management and organizational skills
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Ability to maintain a consistent teamwork mentality
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Computer and MS Office Skills (Familiar with Excel)
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Experience with electronic health records (EMRs) and patient engagement platforms. (Epic Systems)
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Strong interpersonal skills and ability to hold others accountable
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Ability to motivate, support, and create positive work environment
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Extremely organized with a strong attention to detail
Recommended Skills for Success
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Experience in handling high volume patient phone calls with patience and continuity
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Ability to be patient, understanding, and empathetic while maintaining the collections approach
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Knowledge of insurance payers, insurance verification, the AR/revenue billing lifecycle and appealing denied claims
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Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, start-up environment
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Ability to work within a team environment and maintain a positive attitude
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Excellent documentation, verbal, and written communication skills as it relates to patient responsibility and collecting patient balances
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Ability to communicate directly with patient while handling conflict in a professional manner
Job Types: Full-time, Contract to hire
Pay: $21.00 – $23.00 per hour
Expected hours: 40 per week
Schedule:
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Day shift
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Evening shift
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Monday to Friday
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Weekends as needed
Work Location: Remote
Experience
Preferred
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1 – 3 years: Collection
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1 – 3 years: Billing
Education
Preferred
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High School or better
Earnings
$21-$23 hourly
Location - In Office
Job Type
Full-time
Category
Revenue Cycle