Patient Customer Service

Job Description

Networks Connect is looking for a Patient Customer Service personnel that will work in a hybrid roel. The Patient Contact Center Representative provides high-quality customer service to patients by assisting with answering inquiries regarding billing, EOB, insurance, chart review and patient information. This role requires strong communication skills and a patient-centered approach. The ideal candidate has strong communication and written skills, problem solving mentality, tech savvy, and team-oriented.

Key Responsibilities:

  • Answer inbound patient calls, providing assistance with billing, insurance, or medical records.
  • Deliver excellent customer service, addressing patient concerns with professionalism and empathy.
  • Provide information on clinic locations, services, provider availability, and general healthcare inquiries.
  • Assist patients with insurance verification, billing inquiries, and payment options.
  • Verify and update patient information in EPIC Electronic Health Record (EHR) systems.
  • Follow HIPAA guidelines to maintain patient confidentiality and data security.
  • Route calls appropriately to medical staff or other departments as needed.
  • Ensure accurate documentation of patient interactions and maintain service quality standards.
  • Handle work-flow of 30-70 calls per day, dependent on complexity of call.

Qualifications & Skills:

  • Required:
  • High school diploma or equivalent.
  • Customer service experience.
  • Strong verbal and written communication skills.
  • Ability to handle a high call volume while maintaining professionalism and patience.
  • Proficiency in using computer systems and ability to learn new software quickly.
  • Preferred:
  • Experience in a healthcare contact center or medical office setting.
  • Familiarity with EPIC Electronic Health Record (EHR) systems.
  • Basic knowledge of medical terminology, insurance policies, and healthcare procedures.

Work Environment:

  • On-site training and initial work period for hands-on learning and team integration.
  • Potential transition to remote work based on performance and company policy.
  • Fast-paced, patient-focused contact center environment.
  • M-F 9:30am-6pm weekly schedule.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Expected hours: 40 per week

Schedule:

  • Day shift, 9:30a-6:00p
  • Monday to Friday

Work Location: Hybrid remote in Newnan, GA 30265

Earnings

$18-$20 hourly

Location - In Office

  • Newnan, GA

Job Type

Full-time

Category

Revenue Cycle

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