Patient Customer Service
Job Description
Networks Connect is looking for a Patient Customer Service personnel that will work in a hybrid roel. The Patient Contact Center Representative provides high-quality customer service to patients by assisting with answering inquiries regarding billing, EOB, insurance, chart review and patient information. This role requires strong communication skills and a patient-centered approach. The ideal candidate has strong communication and written skills, problem solving mentality, tech savvy, and team-oriented.
Key Responsibilities:
- Answer inbound patient calls, providing assistance with billing, insurance, or medical records.
- Deliver excellent customer service, addressing patient concerns with professionalism and empathy.
- Provide information on clinic locations, services, provider availability, and general healthcare inquiries.
- Assist patients with insurance verification, billing inquiries, and payment options.
- Verify and update patient information in EPIC Electronic Health Record (EHR) systems.
- Follow HIPAA guidelines to maintain patient confidentiality and data security.
- Route calls appropriately to medical staff or other departments as needed.
- Ensure accurate documentation of patient interactions and maintain service quality standards.
- Handle work-flow of 30-70 calls per day, dependent on complexity of call.
Qualifications & Skills:
- Required:
- High school diploma or equivalent.
- Customer service experience.
- Strong verbal and written communication skills.
- Ability to handle a high call volume while maintaining professionalism and patience.
- Proficiency in using computer systems and ability to learn new software quickly.
- Preferred:
- Experience in a healthcare contact center or medical office setting.
- Familiarity with EPIC Electronic Health Record (EHR) systems.
- Basic knowledge of medical terminology, insurance policies, and healthcare procedures.
Work Environment:
- On-site training and initial work period for hands-on learning and team integration.
- Potential transition to remote work based on performance and company policy.
- Fast-paced, patient-focused contact center environment.
- M-F 9:30am-6pm weekly schedule.
Job Types: Full-time, Contract
Pay: From $18.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift, 9:30a-6:00p
- Monday to Friday
Work Location: Hybrid remote in Newnan, GA 30265
Earnings
$18-$20 hourly
Location - In Office
- Newnan, GA
Job Type
Full-time
Category
Revenue Cycle