Patient Access Director

Job Description

Networks Connect is conducting a search for a Patient Access Director to work in office in the Florida Bay Area. Networks Connect is conducting a search on behalf of our client, a leading healthcare provider committed to transforming patient care and optimizing patient-centered outcomes. We’re looking for a visionary Patient Access Director to lead and enhance our patient access services across multiple hospitals and facilities in the Bay Area of Florida. As the Patient Access Director, you will oversee the operations of the patient access departments, ensuring that all processes are streamlined and effective in facilitating exceptional patient care and service. Your leadership will be crucial in driving initiatives that improve patient satisfaction, streamline access to healthcare services, and optimize financial performance. In this role you will have 9 direct report Managers/Supervisors with an indirect staff of up to 120 FTE.

Key Responsibilities:

• Strategic Leadership: Develop and implement strategies to enhance patient access, throughput, and overall patient experience.
• Operational Excellence: Oversee the daily operations of patient registration, scheduling, insurance verification, and financial counseling departments.
• Team Management: Lead, mentor, and develop a high-performance team to achieve departmental and organizational goals.
• Compliance and Standards: Ensure compliance with all federal, state, and local regulations, and maintain high standards in patient interactions.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) related to patient access services; implement corrective actions as needed.
• Stakeholder Engagement: Collaborate with other department heads and stakeholders to ensure seamless patient care coordination.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field. Master’s degree preferred.
• Certifications: Certified Healthcare Access Manager (CHAM) or higher is required.
• Minimum of 10 years of experience in patient access, revenue cycle, or related field, with at least 7 years in a managerial role.
• Proven track record of improving patient access services and patient satisfaction.
• Strong leadership skills and the ability to drive change.
• Excellent communication and interpersonal skills.
• Experience with EPIC required.
• Must be a People Leader!

Benefits Offered:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A supportive work environment dedicated to innovation and improvement.

Earnings

$135,000 - $180,000 salary

Category

Revenue Cycle