Medical Call Center Representative

Job Description

Networks Connect Professional Staffing is on the lookout for an experienced and dynamic individual to fill the vital role of a Medical Call Center Representative within our prestigious healthcare network. This role is a perfect match for motivated individuals looking to enhance their career in healthcare, particularly those with prior EPIC system experience. Acting as the principal liaison for our patients’ financial inquiries, you will be instrumental in managing scheduling, insurance verifications, and payment collections with a high level of professionalism and accuracy.

Key Responsibilities:

• Undergo a detailed training program specifically designed to ensure your success in effectively utilizing the EPIC system in your daily responsibilities.
• Establish meaningful connections with patients over the phone, prioritizing excellence in customer service and utilizing your EPIC system knowledge to streamline operations.
• Handle 65 to 100 outbound patient calls daily, demonstrating exceptional communication skills and EPIC system proficiency.
• Accurately register and process payments from patients, applying your EPIC experience in a fast-paced and demanding environment.

What We’re Looking For:

• A minimum of two (2) years of prior experience in patient access or customer service within a healthcare setting, with a strong emphasis on EPIC system proficiency.
• Demonstrated ability to organize efficiently and manage multiple tasks effectively, with EPIC experience enhancing your capability to perform in a dynamic work environment.
• Ambitious individuals with a clear focus on career advancement within the healthcare industry, supported by their EPIC system experience.

If you’re ready to take the next step in your career journey as a Medical Call Center Representative with a prominent healthcare network, we invite you to apply today by submitting your resume.

Job Type: Full-time

Salary: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Indianapolis, IN 46220

Earnings

$16.00 - $17.00 hourly

Category

Call Center & Customer Service