Medical Call Center Representative

Job Description

Networks Connect is actively searching for an experienced Medical Call Center Representative with specific Emergency Department (ED) experience to join a leading Healthcare Network on a PRN basis. This pivotal role is essential for the coordination of scheduling, pre-certification, verification, and documentation processes for ancillary services and minor surgical procedures. The ideal candidate will possess a robust background in emergency care, serving as a critical conduit between our call center, clinics, and external providers. This position demands a proactive individual committed to fostering seamless communication and delivering exceptional patient care.


  • Schedule and verify appointments for ancillary services and minor surgical treatments, ensuring adherence to departmental guidelines.
  • Accurately document and register patient appointments via telephone, maintaining the integrity of data entered into our computer management system.
  • Serve as a liaison, ensuring effective communication between call center, clinics, and external providers.
  • Obtain and validate patient information from various sources, ensuring accuracy and completeness.
  • Deliver exemplary customer service within established standards.
  • Support departmental and interdepartmental operations through assistance and collaboration.


  • Exceptional customer service and communication skills.
  • Proficient in problem-solving and critical thinking.
  • Competent in computer use and Microsoft Office Suite.
  • Knowledge of medical terminology and CPT-4/ICD-10 coding.
  • Ability to type a minimum of 30 words per minute.
  • Must complete Patient Access training curriculum and pass competency assessments.


  • Minimum Education: High School Diploma or GED (Required); Associate degree (Preferred).
  • Experience: At least 3 years of patient registration and scheduling, medical insurance screening, verification, and Emergency Department (ED) experience.

Salary: $19.00 – $22.00 per hour

Job Types: Part-Time, PRN

If you’re a detail-oriented professional with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity as a Medical Call Center Representative. Apply by submitting your resume today!


$19.00 - $22.00 hourly

Location - In Office

  • Washington D.C. Area

Job Type



Revenue Cycle

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