Medical Call Center Representative

Job Description

Networks Connect is actively searching for an experienced Medical Call Center Representative with specific Emergency Department (ED) experience to join a leading Healthcare Network on a PRN basis. This pivotal role is essential for the coordination of scheduling, pre-certification, verification, and documentation processes for ancillary services and minor surgical procedures. The ideal candidate will possess a robust background in emergency care, serving as a critical conduit between our call center, clinics, and external providers. This position demands a proactive individual committed to fostering seamless communication and delivering exceptional patient care.

Responsibilities:

• Schedule and verify appointments for ancillary services and minor surgical treatments, ensuring adherence to departmental guidelines.
• Accurately document and register patient appointments via telephone, maintaining the integrity of data entered into our computer management system.
• Serve as a liaison, ensuring effective communication between call center, clinics, and external providers.
• Obtain and validate patient information from various sources, ensuring accuracy and completeness.
• Deliver exemplary customer service within established standards.
• Support departmental and interdepartmental operations through assistance and collaboration.

Skills:

• Exceptional customer service and communication skills.
• Proficient in problem-solving and critical thinking.
• Competent in computer use and Microsoft Office Suite.
• Knowledge of medical terminology and CPT-4/ICD-10 coding.
• Ability to type a minimum of 30 words per minute.
• Must complete Patient Access training curriculum and pass competency assessments.

Qualifications:

• Minimum Education: High School Diploma or GED (Required); Associate degree (Preferred).
• Experience: At least 3 years of patient registration and scheduling, medical insurance screening, verification, and Emergency Department (ED) experience.

Salary: $19.00 – $22.00 per hour

Job Types: Part-Time, PRN

If you’re a detail-oriented professional with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity as a Medical Call Center Representative. Apply by submitting your resume today!

Earnings

$19.00 - $22.00 hourly

Category

Revenue Cycle