Healthcare Collections Specialist (HYBRID/REMOTE)

Job Description

Networks Connect is conducting a search on behalf of our client, a local healthcare provider, for a Healthcare Collections Specialist in Marshall, MI. The Healthcare Collections Specialist is responsible for follow-up and collection efforts on all self-pay accounts. This role involves making both incoming and outgoing collection calls and arranging payment methods for services rendered, ensuring a smooth payment process for patients.

Essential Functions:

• Collection Calls: Place collection calls on accounts following established procedures.
• Negotiation: Tactfully contact patients to collect owed amounts, assisting them in arranging payment methods consistent with hospital procedures.
• Financial Assistance: Help patients qualify for the hospital’s financial assistance program.
• Data Analysis: Understand and analyze large volumes of numerical and financial data.
• Account History Maintenance: Maintain a clear, concise, and complete history on each account according to established procedures.
• Insurance Status Review: Review self-pay accounts, determine patient insurance status, and ensure bills are processed by the appropriate payer.
• Patient Requests: Respond to patient requests for information promptly and in accordance with established procedures.
• Call Handling: Handle a high volume of incoming calls, assisting patients as appropriate.
• Insurance and Balance Inquiries: Assist patients with questions concerning insurance coverage and balances due.
• Other Duties: Perform additional duties as assigned by management.

Minimum Qualifications:

• Education/Experience: Associate degree or one year of experience in third-party billing and claims processing and/or healthcare-related collection experience.

Knowledge, Skills & Abilities:

• Computer Skills: Proficiency with computers and keyboarding is helpful.
• Communication Skills: Excellent verbal communication, interpersonal, and critical thinking skills.
• Professionalism: Ability to respond to questions in a tactful and professional manner.
• Customer Service: Strong customer service skills, with the ability to negotiate, persuade, and influence.
• Accuracy and Efficiency: Perform work with accuracy, efficiency, and quality.

Working Conditions:

• Work is generally performed within an office environment with standard office equipment available.

Physical Requirements:

• Constantly: Sitting and visual acuity.
• Frequently: Handling/grasping/feeling, talking, and hearing.
• Occasionally: Lifting/carrying up to 25 lbs.

Earnings

$18.00 - $23.00 hourly

Category

Revenue Cycle