Director of Services and Aftermarket Sales

Job Description

Networks Connect is seeking a Director of Services and Aftermarket Sales that will work in office. Networks Connect is conducting a search on behalf of our client, a well-established HVAC manufacturer representative, who is seeking a strategic and driven Aftermarket Sales and Service Director to lead aftermarket sales, service operations, and customer satisfaction efforts for aftermarket products and field services. This is a key leadership position within a thriving organization, with opportunities to drive growth and innovation.

Key Responsibilities:

• Sales Management: Develop and implement sales strategies to achieve revenue targets for aftermarket products and services. Identify new business opportunities and support relationships between sales personnel and key clients.
• Service Operations: Oversee the service department to ensure timely and efficient delivery of services. Manage equipment start-up, warranty claims, service contracts, and emergency service.
• Customer Relationship Management: Build and maintain strong relationships with manufacturers and customers, providing consultative support and addressing any issues or concerns promptly.
• Team Leadership: Lead and mentor a team of over a dozen aftermarket sales and service professionals. Collaboration between service and sales to develop new leads is imperative. Provide training and development opportunities to enhance team collaboration and performance.
• Budget Management: Prepare and manage budgets for the sales and service departments. Monitor expenses and ensure cost-effective operations. Report overall performance quarterly to management.
• Product Development: Collaborate with customers, equipment sales team and HVAC industry to identify customer needs and develop new aftermarket products and services.
• Market Analysis: Conduct market research to stay informed about industry trends and competitor activities. Use this information to adjust strategies and stay competitive.
• Reporting and Analysis: Prepare regular reports on sales performance, service metrics, and customer feedback. Use data to drive continuous improvement.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Engineering, or a HVAC related field a plus
• Experience: Minimum of 10 years of experience in sales and service management, preferably in the HVAC industry.
• Skills: Strong leadership, communication, and negotiation skills
• Attributes: Customer-focused, results-oriented, collaborative and able to work in a fast-paced environment.

Specialized Knowledge:

• In-depth knowledge of HVAC systems and aftermarket products.
• Understanding of service operations and warranty management.
• Familiarity with industry regulations and standards.

Earnings

N/A

Category

Sales & Marketing