Call Center Manager

Job Description

Call Center Manager

Networks Connect LLC is conducting a search for a Call Center Manager job located in The Villages, FL area. To be qualified for this position, you must have 5 years of call center management experience with the ability to be agile and wear many hats in a healthcare environment. In this position, you will be responsible for a team of 30+ call center representatives as well as 3 supervisors. The Call Center Manager is expected to optimize, improve and report on call center processes, and to meet or exceed Service Level Agreements for KPIs, including but not limited to hold queue times, abandoned call rates, missed call rates, inbound and outbound calls and performance, call outcomes, caller satisfaction and sales conversion rates.

Qualifications

Minimum Education

• High School Diploma or GED (Required)
• Bachelor’s Degree (Preferred)

Minimum Work Experience

• Call Center Supervisor certification (Preferred)
• 5 years experience in customer service for healthcare (medical centers) (Preferred)
• 5 years experience in call center progressive leadership management role (Required)

Required Skills/Knowledge

• Ability to communicate with physicians’ offices, patients and insurance carriers in a professional and courteous manner.
• Hands on leadership with the ability to empathize and lead a team with different learning styles.
• Understanding of Cisco and Calabrio applications
• Superior customer service skills and professional etiquette.
• Strong verbal, interpersonal, and telephone skills.
• Experience in healthcare setting and computer knowledge necessary.
• Attention to detail and ability to multi-task in complex situations.
• Demonstrated ability to solve problems independently or as part of a team.
• Knowledge of and compliance with confidentiality guidelines and policies and procedures.

If you are interested in this Call Center Manager job, please apply today by submitting your resume. Please continue to explore our job postings at www.networks-connect.com . We are excited to be a part of your next career move!

Job Type: Full-time

Salary: $70,000.00 – $85,000.00 per year

Job Type: Full-time

Salary: $70,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Earnings

$70,000 - $90,000 salary

Category

Call Center & Customer Service