Patient Scheduling Representative

Job Description

Our client is a leading, forward-thinking healthcare organization dedicated to delivering exceptional patient care. They prioritize compassionate service, operational excellence, and continuous improvement, creating an environment where both patients and employees feel supported. Their teams are known for collaboration, integrity, and a strong commitment to advancing the health and well-being of the communities they serve.

This role starts as a contract-to-hire position. You’ll work directly with the client while being employed through our agency, and we’ll support you every step of the way. If you show strong performance, reliability, and a good fit with the team, you’ll have the opportunity to transition into a permanent role with the client. Contract duration is ~90 days & based on hours worked.

Earnings

16 hourly

Duties

• Answer inbound calls (up to 100+ calls/day) from those with questions about scheduling, prescription refills, and general inquiries.
• Schedule appointments accurately across multiple clinics and specialties.
• Assist with insurance verification and prior authorization needs for procedures and surgeries.
• Explain financial options to patients, including self-pay, billing details, and available payment plans.
• Meet department quality and productivity goals while providing exceptional customer service.

Requirements

• At least 1 year of inbound call experience working with 60+ calls/day (required)
• Strong communication skills with the ability to stay calm, patient, and supportive over the phone.
• Comfortable navigating computer systems, multitasking, and working in a fast-paced and high-volume environment.
• Genuine passion for helping others and creating a positive patient experience.
• Interest in growing and building a long-term career in healthcare.
• Healthcare experience is a plus!

Why this Opportunity?

• A great way to get your foot in the door with a respected and well-established healthcare organization.
• Contract-to-hire structure offers a clear path to long-term, stable employment.
• Supportive team environment with ongoing guidance from both the client and our agency.
• Valuable hands-on experience that helps build your healthcare skills and knowledge.
• Opportunities for growth, learning, and advancement within a large healthcare network.
• Meaningful, people-focused work where you can make a real impact on patient experiences every day.

Screening Questions

• This position offers a set pay rate of $16/hour. Are you comfortable with this rate of pay?
• This position requires 4+ weeks of training on-site in Indianapolis. Will you be able to reliably commute here for the duration of training?

License / Certification

• High school diploma or equivalent (required).