Patient Access Representative

Job Description

Our client is a leading, forward-thinking healthcare organization dedicated to delivering exceptional patient care. They prioritize compassionate service, operational excellence, and continuous improvement, creating an environment where both patients and employees feel supported. Their teams are known for collaboration, integrity, and a strong commitment to advancing the health and well-being of the communities they serve.

This role starts as a contract-to-hire position. You’ll work directly with the client while being employed through our agency, and we’ll support you every step of the way. If you show strong performance, reliability, and a good fit with the team, you’ll have the opportunity to transition into a permanent role with the client. Contract duration is ~90 days & based on hours worked.

Earnings

16-17 hourly

Duties

• Greet and check in patients, families, and visitors in a professional and welcoming manner.
• Verify and update patient demographic and insurance information with accuracy.
• Collect co-pays and outstanding balances at the time of service.
• Assist with scheduling follow-up appointments and responding to general questions
• Use the electronic medical record (EMR) system to enter, update, and maintain patient information.
• Work closely with clinical staff to support smooth patient flow and overall clinic operations.

Requirements

• At least 1 year of customer service experience (required)
• Strong communication skills with the ability to show empathy and handle patient needs professionally.
• Comfortable multitasking in a fast-paced environment while staying detail-oriented.
• Genuine passion for helping others and creating a positive patient experience.
• Interest in growing and building a long-term career in healthcare.
• Healthcare experience is a plus!

Why this Opportunity?

• A great way to get your foot in the door with a respected and well-established healthcare organization.
• Contract-to-hire structure offers a clear path to long-term, stable employment
• Supportive team environment with ongoing guidance from both the client and our agency.
• Valuable hands-on experience that helps build your healthcare skills and knowledge.
• Opportunities for growth, learning, and advancement within a large healthcare network.
• Meaningful, people-focused work where you can make a real impact on patient experiences every day.

Screening Questions

• This position offers a set pay rate of $16/hour. Are you comfortable with this rate of pay?
• What is your work-schedule availability (ie: Day, Evening, Overnight, 8-10-12 hour shifts, etc.)? Please also include any restrictions you may have.

License / Certification

• High school diploma or equivalent (required).