Healthcare Customer Service Representative

Job Description

Networks Connect Professional Staffing is seeking motivated and service-driven Healthcare Customer Service Representatives to join a leading healthcare system in Indianapolis. This position plays a key role in supporting patients through appointment scheduling, insurance coordination, financial guidance, and general patient services.

Please Note: This position requires 4–6 weeks of onsite training in Indianapolis, IN. After successful completion, the role transitions to 100% remote.

Earnings

$16.00 hourly

Duties

• Handle inbound patient calls regarding appointment scheduling, prescription refills, and general inquiries
• Schedule appointments accurately across multiple departments and specialties
• Assist with insurance verification and prior authorizations for procedures and surgeries
• Educate patients on payment options, including self-pay, billing processes, and available plans
• Meet department expectations for quality, productivity, and professionalism

Requirements

• Minimum of 1 year inbound call center experience (required)
• Excellent verbal communication, listening, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Must be able to commute to and complete onsite training in Indianapolis, IN

License / Certification

• High School Diploma or GED (required)

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance