Withdrawal Management Medical Assistant (MA)

Job Description

Networks Connect is hiring a Withdrawal Management Medical Assistant position for one of our clients based in Indianapolis, IN.  Our client is a mission driven organization with its message based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

The Withdrawal Medical Assistant provides basic monitoring of clients’ physical and medical status. Assist with admission assessments and discharges. Facilitate in providing a caring and safe environment for each client. Teach education classes as scheduled. Assist the medical staff on duty and ensure the Mission is effectively carried out.


  • Conduct Intake Assessments:
    • Collect medical, social, emotional, and demographic data to assess for appropriate admissions into Withdrawal Management based on written policies and the Utilization Review manual.
  • Record Keeping:
    • Record information and details relating to chronic or acute illnesses, incidents, known withdrawal complications, and all prescribed medications taken by the clients in their records.
  • Scheduling and Monitoring:
    • Schedule and arrange for physical examinations by the physician and nursing staff.
    • Conduct ongoing monitoring of medical and physical status as instructed by the primary physician.
    • Follow standard time regimens for taking and recording vital signs.
  • Observation and Charting:
    • Observe and chart clients for withdrawal signs, unusual activities or behaviors, verbal complaints of physical or psychological problems, and report to the Licensed Practical Nurse, Clinical Director, and/or Physician.
    • Chart all pertinent data including medical/health conditions, physician’s orders, complications related to withdrawal, and general health vital signs.
  • Client Care:
    • Provide for the physical, medical, and emotional needs of all clients as needed.
    • Perform technical treatment as indicated and/or directed by written physician orders and instructed by nursing staff or Clinical Director.
    • Accurately prepare, pass, check, observe, supervise, and record all medications taken.
    • Provide emergency First Aid care to clients who exhibit the need.
  • Facilitate Referrals:
    • Facilitate referrals for clients to provide community resources not provided by SAHLC.
  • Unit Maintenance:
    • Keep the refreshment table clean and stocked for clients.
    • Assist in keeping the unit clean and orderly by performing necessary cleaning duties.
    • Wipe mattress and pillows with viro-check after each client has been discharged and change linens as needed.
  • Confidentiality and Communication:
    • Maintain client confidentiality in accordance with CFR-42 Federal Law and The policies.
    • Facilitate seamless and comprehensive transfer of information from one shift to the next.
    • Cooperate and communicate with other clinical staff in the transfer process of the client to different levels of care.
  • Meetings and Reporting:
    • Attend Withdrawal and agency-wide staff as well as monthly in-service meetings as scheduled.
    • Report maintenance repairs and services to the Clinical Director and Business Operations Director.
  • Public Relations:
    • Promote positive public relations by using professional telephone manners, presenting a pleasant and supportive attitude toward clients, their family members, or friends, and cooperating with personnel from other outside agencies.
  • Additional Tasks:
    • Perform other tasks as assigned by leadership.

Minimum Qualifications

  • Education: High School Diploma required; associate degree preferred. Medical Assistant license or certification required.
  • Background Checks: Position requires a CPS history check, a Local Law Enforcement, and background check. Findings may disqualify an individual for this position.
  • Experience: Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.
  • Certifications: Valid driver’s license and maintain our Driver’s qualification standard; complete Safe From Harm training within the first 90 days of employment.


  • Proficiency in English for effective communication with leadership, field personnel, and clientele.
  • Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
  • If in recovery, must demonstrate a minimum of 2 years sobriety, including emotional and social stability.

Physical Requirements

  • Good speaking, hearing, and vision ability.
  • Excellent manual dexterity.
  • Ability to lift, pull, and push materials up to 25 pounds.
  • May require bending, squatting, walking, and standing for extended periods.


No travel required.

Working Conditions

  • Work is performed in a unit environment.
  • May require some weekend and evening work.

All employees recognize that we are a church and agree to do nothing as an employee to undermine its religious mission.





Location - In Office

  • Indianapolis, IN

Start Date


Job Type



Certified Medical Assistant (CMA)

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