Rapid Response Staffing: Supporting Growth at a Nationwide Urgent Care Provider

Situation

A nationwide urgent care provider experienced explosive growth, nearly doubling their facilities by adding approximately 150 clinics in just a few years. This rapid expansion created significant operational challenges, particularly in patient finances and billing. The organization needed to quickly build out new regional teams to manage the dramatic increase in inbound and outbound patient communication. Staff members were taking on extra work to compensate for shortages, creating risk of burnout and service quality issues. The urgent care provider approached Networks Connect for immediate staffing support for two critical teams: their patient contact center (handling inbound calls) and patient finances (managing outbound financial support).

Challenge

The urgent care provider faced a time-sensitive staffing need with specific requirements:

• Six specialized positions needed to be filled across two teams (three for the patient contact center and three for patient finances)
• All positions required candidates with specific EPIC system experience
• Candidates needed to be willing to accept the established pay rates
• New hires needed to be identified, onboarded, and fully productive within one month
• Existing staff were struggling with workload, creating urgency to fill positions quickly

Solution

Networks Connect implemented a focused recruitment strategy to address the urgent care provider’s immediate staffing needs:

1. Targeted Candidate Sourcing: We rapidly deployed a specialized search strategy focusing specifically on professionals with EPIC system experience and relevant patient communication backgrounds.
2. Compensation Expectation Management: We carefully identified candidates who aligned with the client’s established pay rates, ensuring realistic expectations from the start.
3. Accelerated Screening Process: We implemented expedited but thorough candidate evaluations to maintain quality while meeting the compressed timeline.
4. Streamlined Presentation: We organized candidate profiles and presentations to facilitate quick decision-making by the hiring managers.
5. Parallel Processing: We simultaneously sourced for both teams to maximize efficiency and ensure all positions could be filled within the required timeframe.

Results

Networks Connect delivered exceptional results that exceeded the urgent care provider’s expectations:

• We submitted eight qualified candidates (four for each team) within just one week of engagement, demonstrating our ability to rapidly source specialized talent.
• Three candidates received immediate offers, with all hires starting within several weeks—meeting the client’s aggressive timeline requirements.
• Both teams expressed high satisfaction with the quality of hires, confirming that we had identified individuals who were the right fit for their needs.
• Four of the six placed candidates have already been discussed for conversion to permanent employment, demonstrating the value they’ve brought to the organization.
• The urgent care provider achieved operational stability during a critical growth period, allowing them to maintain service standards while expanding their footprint.

Client Feedback

Why It Matters

In healthcare environments experiencing rapid growth, the ability to quickly scale support operations is critical to maintaining patient satisfaction and financial performance. Networks Connect’s success with this nationwide urgent care provider demonstrates how strategic staffing partnerships can enable healthcare organizations to navigate expansion challenges effectively.

What sets Networks Connect apart is our ability to identify specialized healthcare talent with specific system experience on compressed timelines. By understanding both technical requirements and team culture, we’re able to deliver candidates who can make an immediate impact while fitting seamlessly into existing operations.

Is your healthcare organization struggling with growth-related staffing challenges? Networks Connect specializes in identifying and securing top-tier talent for even the most specialized roles. Contact us today to learn how we can help you build your dream team and calculate your potential ROI using our Recruiting ROI Calculator.